Relay AI Customer Operations
Respond to customers, capture requests, and keep follow-ups moving through an AI assistant configured around your business.
Relay is planned and not available yet.
Who it helps
- Shops that take orders through chat and messaging
- Service businesses that manage appointments
- Teams that receive leads and quote requests
- Businesses answering the same questions every day
Four configurations
Relay is one product. Each setup starts from the configuration closest to how your customers contact you.
Order Desk
Product questions, order capture, confirmations and order-status assistance.
Booking Desk
Service questions, appointment requests, availability, changes and reminders.
Sales Desk
Lead capture, qualification, routing and quote follow-up.
Support Desk
FAQs, issue intake, support routing and human handoff.
Shared capabilities
Relay is being designed around these capabilities; none of them is live yet. Which messaging channels and tools can connect is confirmed for each setup.
Your business knowledge
Answers based on the products, services, prices and policies you provide.
Conversation history
Context from earlier messages, so customers don’t have to repeat themselves.
Customer records
Requests saved as structured records: orders, bookings, leads or tickets.
Human handoff
Anything outside the agreed rules goes to a person, with the details already collected.
Integrations
Connections to the tools you already use, agreed during setup.
From message to action
Customer
Hi, do you have the black linen shirt in medium? I’d like two.
What Relay does
- Finds the product in your catalogue
- Confirms price and availability
- Collects name, phone number and delivery address
- Creates an order for your team to confirm
New order
- Item
- Black linen shirt, M
- Quantity
- 2
- Status
- Awaiting confirmation
Optional add-ons
Added to a configuration when they are useful.
Campaign Automation
Send planned messages and offers to customer groups you choose.
Customer Re-engagement
Follow up with customers who haven’t ordered or booked in a while.
Review Automation
Ask for a review after a completed order or appointment.
Customer & Demand Insights
Summaries of what customers ask for most and where conversations stall.
What setup involves
Map your conversations
What customers ask, what they request and where your team takes over.
Prepare your information
Products or services, prices, policies and availability rules.
Configure and connect
Choose the configuration, handoff rules and where records are saved.
Test before launch
Run realistic conversations and adjust answers before customers see them.
Interested in Relay?
Relay isn’t available yet. Tell us how customers contact you today and what you’d like handled, and we’ll reply by email.
Want internal work automated instead? See Orbit